IT Support Engineer (m/f/d) / Inženir IT podpore

24.4.2024
European Molecular Biology Laboratory EMBL
Heidelberg, Germany
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European Molecular Biology Laboratory EMBL
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Web Backend Developer / Web Backend razvijalec

IT Support Engineer

Location:   Hamburg, Germany
Job type:    IT and Infrastructure

Contract duration: 3 years (renewable up to 9 years)
Grading: 6 or 7 (monthly salary starting from 4.300€ after tax, plus other paid benefits)
Reference number: HD02566

IT Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory’s sites in Barcelona and Rome.

As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMBL user community. In addition, the team is also responsible for managing several key Windows backend services. They also have a critical role in supporting the EMBL training mission by coordinating and administering installations for training courses in the Computer Lab at the EMBL Advanced Training Centre.

We are seeking an experienced IT Support Engineer to join our Desktop Support & Windows Administration team at EMBL Heidelberg.

Your role

  • to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/JAMF), system configuration (user profiles, network, printing, email, etc.), and effective troubleshooting on the aforementioned platforms
  • to provide our users with a knowledgeable, friendly, and reliable IT helpdesk.
  • to ensure excellent service quality and user satisfaction through adequate tracking of support tasks, change management, and efficient communication with our users
  • to contribute to the continuous improvement of EMBL’s IT infrastructure, user experience, and support processes

You have

  • at least 2 years of work experience in a professional IT support environment
  • a degree in computer sciences or equivalent practical experience
  • technical expertise in managing and supporting desktop and mobile OSs
  • hands-on experience with Windows, Linux, and Mac OS devices
  • good knowledge of Windows Active Directory and computer networks
  • good Linux skills
  • familiarity with enterprise-level integration of desktop and mobile systems, including areas such as network access, file systems/shares, and email
  • English professional proficiency
  • excellent problem-solving and multitasking skills
  • good communication skills

You might also have

  • experience in enterprise-level configuration management and software deployment using Microsoft SCCM and JAMF Pro
  • good knowledge of VMware and VDI (Horizon) technologies
  • good knowledge of Microsoft Exchange Server and Microsoft Cloud technologies
  • good knowledge of the German language

Why join us

  • we offer you the opportunity to work with the latest technology, being exposed to a fast-growing big data environment operating over 350 petabytes of scientific data and high-end computing across multiple centers to support science at EMBL
  • a competitive salary and a comprehensive pension scheme; medical, educational, and other social benefits, as well as financial sponsorship for relocation and installation for you and your family
  • a flexible and friendly international working environment fostering creativity
  • certified training and continued development of your professional and personal skills
  • we are an inclusive, equal-opportunity employer strongly committed to achieving gender balance
  • to be part of one of the world’s highest-ranked scientific research organizations and to commit to this joint effort to better understand the principles of life

What else you need to know

We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry, and computer science. We are an international, innovative, and interdisciplinary laboratory with 1700 employees from many nations operating across six sites in Heidelberg (DE, headquarters), Barcelona (ES), Hinxton near Cambridge (UK), Hamburg (DE), Grenoble (FR) and Rome (IT). 

The institute's working language is English.

If you feel you have the right skills and experience, please apply online at www.embl.org/jobs

Discover more about working with EMBL IT Services at embl.org/itservices

Apply now!

_____________________

IT Services upravlja in podpira IT infrastrukturo in storitve na sedežu EMBL v Heidelbergu ter lokacijah laboratorija v Barceloni in Rimu.
Iščemo izkušenega inženirja za podporo IT, ki bi se pridružil naši ekipi za podporo namizjem in administraciji sistema Windows pri EMBL Heidelberg.

Vaša vloga

  • zagotoviti odlično podporo za namizne računalnike našim notranjim uporabnikom v portfelju podprtih namiznih in mobilnih naprav Mac, Windows in Linux. To vključuje namestitev sistema in programske opreme (SCCM/JAMF), konfiguracijo sistema (uporabniški profili, omrežje, tiskanje, e-pošta itd.) in učinkovito odpravljanje težav na zgoraj omenjenih platformah.
  • da našim uporabnikom zagotovimo usposobljeno, prijazno in zanesljivo službo za IT pomoč.
  • zagotoviti odlično kakovost storitev in zadovoljstvo uporabnikov z ustreznim sledenjem podpornih nalog, upravljanjem sprememb in učinkovito komunikacijo z našimi uporabniki
  • prispevati k nenehnemu izboljševanju IT infrastrukture, uporabniške izkušnje in podpornih procesov EMBL


Imaš

  • najmanj 2 leti delovnih izkušenj v profesionalnem IT podpornem okolju
  • diploma iz računalništva ali enakovredne praktične izkušnje....

Prijava preko povezave v 30 dneh

Ne odlašaj!
Še 6 dni za prijavo.
 Prijavi se zdaj

Opis delovnega mesta

T Services operates and supports the IT infrastructure and services at EMBL headquarters in Heidelberg and the laboratory’s sites in Barcelona and Rome.

As part of IT Services, the Desktop Support team provides a broad range of first-level and desktop support to the EMBL user community. In addition, the team is also responsible for managing several key Windows backend services. They also have a critical role in supporting the EMBL training mission by coordinating and administering installations for training courses in the Computer Lab at the EMBL Advanced Training Centre.

We are seeking an experienced IT Support Engineer to join our Desktop Support & Windows Administration team at EMBL Heidelberg.


Your role
to provide excellent desktop support to our internal users across a portfolio of supported Mac, Windows, and Linux desktops and mobile devices. This includes system and software deployment (SCCM/JAMF), system configuration (user profiles, network, printing, email, etc.), and effective troubleshooting on the aforementioned platforms
to provide our users with a knowledgeable, friendly, and reliable IT helpdesk.
to ensure excellent service quality and user satisfaction through adequate tracking of support tasks, change management, and efficient communication with our users
to contribute to the continuous improvement of EMBL’s IT infrastructure, user experience, and support processes

_______

IT Services upravlja in podpira IT infrastrukturo in storitve na sedežu EMBL v Heidelbergu ter lokacijah laboratorija v Barceloni in Rimu.
Iščemo izkušenega inženirja za podporo IT, ki bi se pridružil naši ekipi za podporo namizjem in administraciji sistema Windows pri EMBL Heidelberg.

Vaša vloga
zagotoviti odlično podporo za namizne računalnike našim notranjim uporabnikom v portfelju podprtih namiznih in mobilnih naprav Mac, Windows in Linux. To vključuje namestitev sistema in programske opreme (SCCM/JAMF), konfiguracijo sistema (uporabniški profili, omrežje, tiskanje, e-pošta itd.) in učinkovito odpravljanje težav na zgoraj omenjenih platformah.
da našim uporabnikom zagotovimo usposobljeno, prijazno in zanesljivo službo za IT pomoč.
zagotoviti odlično kakovost storitev in zadovoljstvo uporabnikov z ustreznim sledenjem podpornih nalog, upravljanjem sprememb in učinkovito komunikacijo z našimi uporabniki
prispevati k nenehnemu izboljševanju IT infrastrukture, uporabniške izkušnje in podpornih procesov EMBL


Imaš
najmanj 2 leti delovnih izkušenj v profesionalnem IT podpornem okolju
diploma iz računalništva ali enakovredne praktične izkušnje....

Prijava preko povezave v 30 dneh

Kaj pričakujemo

You have
at least 2 years of work experience in a professional IT support environment
a degree in computer sciences or equivalent practical experience
technical expertise in managing and supporting desktop and mobile OSs
hands-on experience with Windows, Linux, and Mac OS devices
good knowledge of Windows Active Directory and computer networks
good Linux skills
familiarity with enterprise-level integration of desktop and mobile systems, including areas such as network access, file systems/shares, and email
English professional proficiency
excellent problem-solving and multitasking skills
good communication skills

You might also have
experience in enterprise-level configuration management and software deployment using Microsoft SCCM and JAMF Pro
good knowledge of VMware and VDI (Horizon) technologies
good knowledge of Microsoft Exchange Server and Microsoft Cloud technologies
good knowledge of the German language

Kaj nudimo

Why join us
we offer you the opportunity to work with the latest technology, being exposed to a fast-growing big data environment operating over 350 petabytes of scientific data and high-end computing across multiple centers to support science at EMBL
a competitive salary and a comprehensive pension scheme; medical, educational, and other social benefits, as well as financial sponsorship for relocation and installation for you and your family
a flexible and friendly international working environment fostering creativity
certified training and continued development of your professional and personal skills
we are an inclusive, equal-opportunity employer strongly committed to achieving gender balance
to be part of one of the world’s highest-ranked scientific research organizations and to commit to this joint effort to better understand the principles of life

What else you need to know
We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry, and computer science. We are an international, innovative, and interdisciplinary laboratory with 1700 employees from many nations operating across six sites in Heidelberg (DE, headquarters), Barcelona (ES), Hinxton near Cambridge (UK), Hamburg (DE), Grenoble (FR) and Rome (IT).

The institute's working language is English.

If you feel you have the right skills and experience, please apply online at //www.embl.org/jobs

Discover more about working with EMBL IT Services at embl.org/itservices


Apply now
For questions or issues with the application process, please contact recruitment@embl.org


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http://www.embl.de/

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