Operater kontaktnega centra / Contact Center Operator Slovenian

20.8.2019
Crome Communication Kft.
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Crome Communication Kft.
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Operater kontaktnega centra / Contact Center Operator Slovenian


Contact Center Operator Slovenian

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. When choosing us, we offer you market leader methods, strategic thinking and services perfectly suited for your company's needs along with the best business solutions.

www.cromecommunication.hu/en


Ideal candidate:

  • has good communication skills
  • has customer service experience
  • has interest in automotive industry
  • wishes to live in Budapest
  • is open to help us to actively build a whole operation from scratch

What will be your duties?

You will be a member of a small however cooperative team which serves the clients of BMW Group Slovenia.

Your duties will include dealing with the incoming email and phone requests and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.

Furthermore you’re going to also take part in general customer relationship and outgoing call campaigns. (We do not deal with direct sales and cold calls!)

Handling incoming questions and requests via phone, email and chat

  • recording and administration
  • gathering further information from the BMW dealer network and competent departments and experts of BMW Group Slovenia
  • preparing and submitting replies

Making outgoing customer service calls, such as

  • Data clarification, customer satisfaction and event-related calls
  • Lead Request handling and Follow-up calls

What do we offer?

  • You will be a member of a small cohesive team supported by a Trainer
  • Competitive salary
  • Stable, reliable, constantly evolving business background
  • Calm atmosphere

What do we expect?

Our expectations:

  • Be a Slovenian native speaker
  • Advanced English language skills
  • At least upper secondary education
  • Contact Center experience
  • Precision, independence and reliability are advantages
  • Good Computer and MS Office skills

Advantages:

  • Additional language knowledge
  • Advanced Hungarian language skills
  • Experience in automotive or other customer service
  • Firm knowledge of Virtual Call Center and/or MS Dynamics software
 

Applications in English language are accepted through the e-mail hr@cromecommunication.hu or e-system of MojeDelo.com portal.


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Opis delovnega mesta

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. When choosing us, we offer you market leader methods, strategic thinking and services perfectly suited for your company's needs along with the best business solutions.

https://cromecommunication.hu/en

What will be your duties?

You will be a member of a small however cooperative team which serves the clients of BMW Group Slovenia.
Your duties will include dealing with the incoming email and phone requests and complaints. You will also have administrative, responding, investigating (in certain, more complex cases and summarizing tasks along with preparing response emails) and summarizing tasks along with preparing response emails.

Furthermore you’re going to also take part in general customer relationship and outgoing call campaigns.
(We do not deal with direct sales and cold calls!)

Handling incoming questions and requests via phone, email and chat

• recording and administration
• gathering further information from the BMW dealer network and competent departments and experts of BMW Group Slovenia
• preparing and submitting replies

Making outgoing customer service calls, such as
• Data clarification, customer satisfaction and event-related calls
• Lead Request handling and Follow-up calls

Kaj pričakujemo

Ideal candidate
- has good communication skills
- has customer service experience
- has interest in automotive industry
- wishes to live in Budapest
- is open to help us to actively build a whole operation from scratch

What do we expect?

Our expectations:
• Be a Slovenian native speaker
• Advanced English language skills
• At least upper secondary education
• Contact Center experience
• Precision, independence and reliability are advantages
• Good Computer and MS Office skills

Advantages:
• Additional language knowledge
• Advanced Hungarian language skills
• Experience in automotive or other customer service
• Firm knowledge of Virtual Call Center and/or MS Dynamics software

Kaj nudimo

What do we offer?
• You will be a member of a small cohesive team supported by a Trainer
• Competitive salary
• Stable, reliable, constantly evolving business background
• Calm atmosphere


Applications in English language are accepted through the e-mail

hr@cromecommunication.hu

or e-system of MojeDelo.com portal.

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