Specialist tehnične podpore – izdaja in izvedba na produkcijah / Technical Support Specialist – Production Release and Delivery

Specialist tehnične podpore – izdaja in izvedba na produkcijah

Naša ekipa za produkcijo in izvedbo išče nove sodelavce. Če vas veseli delo v dinamičnem in zanimivem delovnem okolju s prijaznimi sodelavci, se nam pridružite pri upravljanju izdaj in izvedb (release and delivery) različnih produktov.

Odgovorni boste za konfiguracijske procese na produkcijskih in testnih okoljih, nudili boste podporo znotraj ekipe in drugim oddelkom, pripravljali boste JIRA zahtevke in posodabljali dokumentacijo in skrbeli, da delovni proces poteka uspešno.

Iščemo člana ekipe, ki je natančen, proaktiven, zmožen reševanja težav, s timskim duhom, ki stremi k izboljšavam in napredku.

Vaše odgovornosti:
● Komunikacija, koordinacija in sodelovanje z različnimi ekipami in oddelki znotraj podjetja,
● zbiranje podatkov za konfiguracijo produktov in/ali posodabljanje le-teh,
● priprava JIRA zahtevkov in držanje procedur za zagotavljanje učinkovitega poteka izvedb,
● testiranje in reševanje težav pri številnih produktih na različnih testnih in produkcijskih okoljih,
● posodabljanje dokumentacij za obvladovanje sprememb (Change Management),
● optimizacija internih konfiguracijskih procesov,
● zagotavljanje pomoči ostalim ekipam in oddelkom.

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Technical Support Specialist – Production Release and Delivery

Our Production Release and Delivery Team is looking for a new member. If you like working in a dynamic and engaging work environment with friendly team members, join our ranks in managing releases and deliveries of a variety of our products.

You will be responsible for configuration processes on production and testing systems, providing support to the team and different departments, you will handle the preparation of JIRA tasks and update the documentation to ensure that the work process runs smoothly.

We’re looking for a team member who is thorough, proactive, good at problem-solving, a team player who is constantly on the lookout for improvements and progress.

Your responsibilities:
● Communicating, coordinating, and collaborating with different teams and departments in the company,
● gathering data for configuration of products and/or product upgrades,
● preparing JIRA tasks and following procedures to ensure efficient product delivery,
● testing and troubleshooting various products on multiple test and production environments,
● updating documentation for Change Management purposes,
● optimizing internal configuration processes,
● offering support to other teams and departments.

Kaj pričakujemo:
● Izkušnje iz dinamičnega agilnega delovnega okolja,
● organiziranost, natančnost, prenašanje znanja in pomoč sodelavcem,
● usposobljenost za reševanje težav in odpravljanje napak,
● vzpodbujanje nenehnega učenja,
● zmožnost učinkovitega razvrščanja in reševanja nalog glede na dane okoliščine,
● osnovno znanje Excela,
● samoiniciativnost, energičnost in samozavesten odnos,
● odlično znanje angleškega jezika.

Bonus točke, če:
● Imate izkušnje iz IT-ja in/ali iGaming industriji,
● imate izkušnje z uporabo sistemov Jira, Confluence, Logstash.

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What you bring to the team:
● Experience in a fast-paced agile environment,
● being organized, detail-oriented, and supportive with the ability to transfer knowledge to others,
● excellent problem-solving and troubleshooting skills,
● always ready for learning opportunities and improvements,
● the ability to effectively prioritize and execute tasks,
● basic knowledge of Excel,
● self-driven, energetic, confident, and hands-on,
● fluent in English language.

Bonus points if:
● You have previous experience in IT and/or the iGaming industry,
● you have previous experience in JIRA, Confluence, and Logstash.

Kdo smo?

Bragg Ljubljana, član globalne skupine Bragg Gaming Group, je vodilni ponudnik rešitev na ključ in ponuja obsežen nabor programske opreme in storitev za globalno iGaming-industrijo.

Paleta Braggovih produktov vsebuje iGaming-platformo, Bragg Hub, Fuze™, igralniške vsebine in rešitve za spletno loterijo ter športne stave. V sodelovanju z lastnimi in partnerskimi vrhunskimi studii ponujamo ekskluzivne spletne igralne vsebine.

Naše stranke se s pridom poslužujejo dodelanih in celostnih Bragg iGaming-storitev, medtem ko jim interne skupine zagotavljajo CRM, podporo uporabnikom, podatkovno analizo, upravljanje s plačili ter kampanje za zadrževanje in konverzijo uporabnikov.

Naša ekipa produktnih strokovnjakov, oblikovalcev iger, razvijalcev, prodajnikov in tržnikov se ponaša z več desetletji izkušenj v iGaming-panogi. Trudimo se ustvarjati motivacijsko in izzivov polno delovno okolje, ki zaposlene nagrajuje in jim omogoča osebno ter profesionalno rast skozi razvoj in ponudbo naših vrhunskih produktov.

Kako delamo:
● smo poslovno usmerjeni, osredotočeni na dolgoročno sodelovanje s strankami,
● v motiviranem timu vrhunskih strokovnjakov cenimo pristne odnose in pomoč sodelavcem,
● odlikujejo nas korektni odnosi znotraj ekip in s poslovnimi partnerji,
● uživamo v obilici prostega časa za družino in zabavo, saj imamo vsi 30 dni dopusta,
● skrbimo za športne aktivnosti, teambuildinge in zabavo,
● hladilnik redno polnimo s sladoledom.


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Who are we?

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:
● We are highly business-oriented, with a strong focus on long-term relationships with our clients,
● As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
● We nurture honest relationships within teams, between teams, and with our business partners,
● We encourage sports activities, team building, and informal gatherings,
● We offer plenty of time for family and fun: 30 days of annual leave for every colleague,
● We stuff the fridge with ice cream.

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