Strokovnjak za kakovost za stranke m/ž / Customer Quality Specialist M/F

Opis del in nalog:
• Natančno in razumljivo poročanje o vseh pisnih in ustnih težavah s kakovostjo s strani strank ustreznim oddelkom.
• Zagotavljanje sprejemanja nujnih ukrepov in njihovega spremljanja (v oblikah, kot so obrazec A3, 8D, analiza 5 razlogov itd. ter obveščanje stranke.
• Zagotoviti, da se nujni ukrepi izvajajo in zaključijo pravočasno in učinkovito na lokaciji stranke.
• Organizirati in voditi potrebne korektivne in preventivne ukrepe za odpravo težav s kakovostjo, ki se pojavijo pri strankah, ter jim slediti.
• Izvajati vse dejavnosti za uresničitev ciljev PPM, razvrstitve in drugih kazalnikov kakovosti pri stranki.
• Priprava zahtevkov za odstopanja, ki jih je treba zahtevati od stranke
• Sodelovanje na sestankih o izvedljivosti projekta in skupine ter izražanje mnenj o kakovosti izdelkov in procesov
• Podpirati in prispevati k drugim procesom oddelka za kakovost, kadar je to potrebno.
• Izvajanje fizičnega in dokumentacijskega nadzora delov s posebnimi značilnostmi v skladu z zahtevami strank
• Spremljanje ključnih kazalnikov uspešnosti (KPI) procesa.
• Priprava načrta korektivnih in preventivnih ukrepov za KPI, ki so pod ciljno vrednostjo, in spremljanje ukrepov
• Priprava poročila o kakovosti PPM ter poročila o reklamacijah in internih problemih kakovosti za vodjo oddelka (dnevno, tedensko, mesečno).

Odgovornost:
• Zagotoviti redno vodenje statističnih podatkov v zvezi z nalogo.
• Udeleževanje dnevnih sestankov ASAKAI na kraju samem ter spremljanje in nadzorovanje ukrepov, povezanih s težavami
• Pripraviti dokumente, povezane z vsemi sistemi vodenja, ki se uporabljajo v tovarni, in izpolnjevati sistemske zahteve
• Zagotoviti, da so vse dejavnosti in zapisi na področju odgovornosti kadar koli pripravljeni na presojo
• Zagotoviti spremljanje portalov za stranke in zagotoviti, da se posebne zahteve strank, pritožbe strank ali posebni dokumenti, ki jih zahteva stranka, naložijo prek portala, ter o tem obvestiti enoto za kakovost
• Izpolnjevanje zahtev zakona o varnosti in zdravju pri delu ter ustreznih zakonov/pravilnikov na področju in v procesih, kjer deluje.
• Izpolnjevanje nalog v skladu in s standardi sistemov upravljanja IATF 16949, ISO 14001, ISO 45001, ISO 27001 in ISO 50001 ter njihovimi cilji
• Upoštevanje pravil 5S

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Job Description
• Reporting all written and verbal quality problems from the customer to the relevant departments in an accurate and understandable manner
• To ensure that urgent actions are taken and followed up (in formats such as A3 form, 8D, 5 Reason Analysis, etc.) and to inform the customer.
• To ensure that urgent actions are carried out and completed in a timely and effective manner at the customer site
• To organize and lead the necessary corrective and preventive actions in order to eliminate the quality problems that occur in the customers and to follow.
• To carry out all activities for the realization of the targets of customer PPM, ranking and other quality indicators
• Preparing deviation requests to be requested from the customer
• Participating in project and team feasibility meetings and expressing opinions on product and process quality
• To support and contribute to other processes of the quality department when necessary
• To carry out physical and documentation control of parts with special characteristics in line with customer special requests.
• Following the KPIs (performance indicators) of the process.
• Preparing a corrective and preventive action plan for KPIs below the target and following up the actions
• Preparing Quality PPM and Claim & Quality Internal Problem report for department manager (daily, weekly, monthly).


Responsibility
• To ensure that statistical data related to the task is kept regularly
• Attending daily on-site ASAKAI meetings and monitoring and controlling actions related to problems
• To prepare the documents related to all management systems applied in the factory and to fulfill the system requirements
• To ensure that all activities and records in the area of responsibility are ready for audit at any time
• To ensure the follow-up of customer portals and to ensure that customer special requests, customer complaints or special documents requested by the customer are uploaded through the portal and to inform the quality unit
• Fulfillment of the requirements of the Occupational Health and Safety Law and relevant statutes / regulations in the field and processes where it works.
• To fulfill duties in accordance with the departmental processes in accordance with the management system standards of IATF 16949, ISO 14001, ISO 45001, ISO 27001 and ISO 50001 in line with the objectives of the Management Systems
• Complying with the 5S rules

Izobrazba: Univerzitetna izobrazba s področja inženirstva (strojništvo, metalurgija in materiali, industrija)
Alternativna strokovna izobrazba: Druge tehnične fakultete (povezane s kovinsko, strojno, avtomobilsko industrijo)

Pooblastila:
• Zaustavitev proizvodnje v kolikor je in obstaja tveganje za kakovost.

Zahtevana funkcionalna znanja:
• Dobro znanje uporabe programa Ms Office
• Napredna raven angleščine
• Poznavanje sistema vodenja kakovosti IATF 16949
• Usposobljenost za tehnike korektivnih in preventivnih ukrepov
• Poznavanje in izkušnje z metodami nadzora kakovosti, ki veljajo v proizvodnji

Željena funkcionalna znanja in osebne lastnosti:
• Vodstvene sposobnosti in izkušnje
• Pisne in ustne komunikacijske spretnosti
• Visoka stopnja občutka za odgovornost
• Izkušnje s tehnikami reševanja problemov
• Analitično razmišljanje, prilagodljivost, ustvarjalnost, sposobnost prevzemanja pobude

Zahtevane delovne izkušnje:
• Najmanj 2 leti

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Professional Education: University degree from Engineering (Mechanical, Metallurgical and Materials, Industrial)
Alternative Professional Education: Other Technical Faculties (Related with metal, machine, automotive)

Power
• Stopping production and shipment in any situation where there is a quality risk

Required Functional Skills
• Able to use Ms Office Programs well
• Advanced level of English
• Have knowledge of IATF 16949 quality management system
• Proficient in corrective and preventive action techniques
• Knowledge and experience in quality control methods valid in sheet metal manufacturing

Knowledge and Skills
• Leadership skills and experience
• Written and verbal communication skills
• High level of responsibility sense
• Experienced in problem solving techniques
• Analytical thinking, flexible, creative, able to take initiative

Required Work Experience: Min. 2 years

Poskusno delo:
• 6 mesecev

Prijavo z življenjepisom v slovenskem in angleškem jeziku pošljite na zaposlitveni portal ali na HR@akautomotive.eu

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Trial Work
• 6 months

Send your application with your CV in Slovenian and English to the employment portal or to HR@akautomotive.eu