Strokovnjak za podporo strankam / Customer Support Specialist

Iščemo hrvaško govorečega strokovnjaka za podporo strankam, ki bo delal v mednarodni ekipi in nudil podporo našim strankam, jim pomagal pri morebitnih zahtevah ali težavah ter posredoval povratne informacije našim produktnim vodjem.

Naloge:
• Komunikacija s strankami preko klepeta, elektronske pošte in telefona,
• Reševanje težav in zahtev strank,
• Vodenje dokumentacije stranke,
• Sodelovanje z drugimi ekipami v podjetju.

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We are searching for a Croatian speaking Customer Support Specialist that will be working in an international team offering support for our customers, helping them with any requests or issues, and forwarding the feedback to our product managers.

Your responsibilities:
• Communication with customers via chat, e-mail and phone,
• Problem solving of customer issues and requests,
• Managing user-related documentation,
• Close cooperation with other teams within the company.

Kaj prinesete ekipi:
• Znanje hrvaškega in angleškega jezika z odličnimi pisnimi in verbalnimi komunikacijskimi sposobnostmi,
• Pozitiven odnos, volja za komunikacijo in vzpostavljanja odnosov s strankami,
• Prilagodljivost in sposobnost dela v izmenah,
• Usmerjenost k timskemu delu, sposobnost reševanja problemov, zanesljivost,
• Pripravljenost spoznati iGaming industrijo in se prilagoditi novim procesom in tehnologijam.

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What you bring to the team:
• Proficiency in Croatian and English language with excellent written and verbal communication skills,
• Positive attitude, passion for communication and building relationships with customers,
• Flexibility and ability to work in shifts,
• Team-work orientation, problem solving skills, reliability,
• Willingness to learn about iGaming industry and adapt to new processes and technologies.

Kdo smo?

Bragg je ponudnik tehnologije za iGaming, osredotočen na vsebino, ki spletnim in fizičnim operaterjem igralniške dejavnosti zagotavlja vsebino za casinoje, najsodobnejšo tehnologijo ter strokovno upravljanje storitev za zagotavljanje celovite rešitve na ključ.

Ustvarjamo visoko učinkovite, podatkovno vodene in s strastjo oblikovane naslove iger za casinoje, zgrajene na tehnologiji oddaljenega igralniškega strežnika podjetja Bragg.

Naša sodobna Player Account Management platforma za upravljanje igralniških računov v več kanalih poganja nekatere vodilne iCasino blagovne zname in športne stave, podprta pa je z zmogljivimi orodji za analizo podatkov ter inovativnim naborom orodij za vključevanje igralcev - Fuze™.

Kako delamo:
• Smo poslovno usmerjeni in osredotočeni na dolgoročno sodelovanje s strankami,
• V motiviranem timu vrhunskih strokovnjakov cenimo pristne odnose in pomoč sodelavcem,
• Odlikujejo nas korektni odnosi znotraj ekip in s poslovnimi partnerji,
• Uživamo v obilici prostega časa za družino in zabavo, saj imamo vsi 30 dni dopusta,
• Skrbimo za športne aktivnosti, teambuildinge in zabavo,
• Hladilnik redno polnimo s sladoledom.

Smo pritegnili vašo pozornost? Postanite del naše zgodbe - prijavite se zdaj!

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Who are we:

Bragg is a content-driven iGaming technology provider, serving online and land-based gaming operators with casino content, cutting-edge technology, and expert-managed services to deliver a full turnkey solution.

We create high-performing, data-driven, and passionately crafted casino gaming titles, built on Bragg remote games server technology.

Our modern omnichannel Player Account Management platform powers multiple leading iCasino and sportsbook brands and is supported by powerful data analytics tools, as well as Fuze™ – an innovative player engagement toolset.

Our way:
• We are highly business-oriented, with a strong focus on long-term relationships with our clients,
• As a team of highly skilled experts, we appreciate genuine relationships and co-worker support,
• We nurture honest relationships within teams, between teams, and with our business partners,
• We encourage sports activities, team building, and informal gatherings,
• We offer plenty of time for family and fun: 30 days of annual leave for every colleague,
• We stuff the fridge with ice cream.

Did we catch your attention? Become a part of our story - apply now!